http://buildingreputation.com/ 2010-08-15T19:33:24+00:00 http://buildingreputation.com/ http://buildingreputation.com/lib/images/favicon.ico text/html 2009-12-03T17:04:05+00:00 http://buildingreputation.com/doku.php?id=appendix_a&rev=1259859845&do=diff The Reputation Framework The reputation framework is the software that forms the execution environment for reputation models. The chapter will take a deeper and much more technical look at the framework. The first section is intended for software architects and technically minded product managers to generate appropriate requirements for implementation and possible reuse by other applications. text/html 2009-12-01T16:49:41+00:00 http://buildingreputation.com/doku.php?id=appendix_b&rev=1259686181&do=diff Related Resources There are many related readings on the broad topic of reputation systems - we're listing a few here, but want to encourage readers that have additional resources to contribute or those who want to read the most up-to-date list to visit this book's web site: <http://buildingreputation.com> text/html 2009-01-06T07:53:13+00:00 http://buildingreputation.com/doku.php?id=authors&rev=1231228393&do=diff Book Authors text/html 2009-01-06T17:16:43+00:00 http://buildingreputation.com/doku.php?id=bryce&rev=1231262203&do=diff Bryce Glass Bryce Glass is a Sr. Interaction Designer at Yahoo! Inc, and has worked on Internet community products and platforms for most of the past 10 years, with some of the Internet's best-known brands (Netscape, America Online and Yahoo!) Bryce was the User Experience lead for Yahoo's Reputation Platform and consulted with designers and product managers on a number of properties (Yahoo! Buzz, Yahoo! Answers and Message Boards, amongst others) that employed it. Bryce distilled the research … text/html 2009-08-05T00:40:06+00:00 http://buildingreputation.com/doku.php?id=chapter1&rev=1249432806&do=diff Reputation Systems Are Everywhere Imagine the following conversation-maybe you've had one like it yourself. Robert is out to dinner with a client, Bill, and proudly shares some personal news. He says, “My daughter Wendy is going to Harvard in the fall.” text/html 2009-08-04T05:36:18+00:00 http://buildingreputation.com/doku.php?id=chapter10&rev=1249364178&do=diff Application Integration, Testing & Tuning (SUMMARY) A reputation system does not exist in a vacuum; it is small machine in your larger application. There are a bunch of fine-grained connections between it and your various data sources, such as logs, event streams, identity db, entity db, and your high-performance data store. Connecting it up will most likely require custom programming to connect the wires between your reputation engine and subsystems that were never connected before. This step… text/html 2009-08-04T05:36:40+00:00 http://buildingreputation.com/doku.php?id=chapter11&rev=1249364200&do=diff Keeping Your Reputation Community Healthy (SUMMARY) Now that your reputation system is integrated with the rest of your site, you need to evaluate what the users are using it to accomplish. Hopefully, the value they are creating is in alignment with your goals. You won't know for sure until you measure the results. And after you understand how this organism is behaving, you may need to make adjustments to the reputation model, or even to your business plan. text/html 2009-08-04T05:36:59+00:00 http://buildingreputation.com/doku.php?id=chapter12&rev=1249364219&do=diff Case Studies (SUMMARY) The authors have collaborated with many people over dozens of social media sites to deliver successful (and some not-so-successful) communities. Often, success or failure was a factor of the incentives provided by an underlying reputation system. Yahoo! Photos (which did private photo sharing via URLs) was eventually supplanted by Flickr---a social sharing site with reputation mechanisms built through-and-through. text/html 2009-08-04T05:33:18+00:00 http://buildingreputation.com/doku.php?id=chapter2&rev=1249363998&do=diff A Grammar for Reputation A Graphical Grammar The expression reputation system describes a wide array of practices, technologies, and user interface elements. This chapter will help you understand this by providing a comprehensive lexicon of attributes, processes and presentation that we will use going forward to describe current systems and to define new ones. text/html 2009-08-04T05:33:39+00:00 http://buildingreputation.com/doku.php?id=chapter3&rev=1249364019&do=diff Execution environments for reputation (SUMMARY) Static vs. Dynamic reputation models There are significant trade-offs in the domain of performance and accuracy when considering how to record, calculate, store, and retrieve reputation events and scores. Some static models have scores that need to be continuous: as accurate as possible in time (such as Spammer Reputation for industrial scale email providers.) Others can be calculated in batch-mode, because a large amount of data will be consult… text/html 2009-08-04T05:33:58+00:00 http://buildingreputation.com/doku.php?id=chapter4&rev=1249364038&do=diff Building Blocks and Reputation Tips Extending the Grammar - Building Blocks By this point, you should be feeling fairly conversant in the lingua of reputation systems, and you've had some exposure to their constituent bits and pieces. We've detailed reputation statements, messages, and processes somewhat and you've even seen some fairly rudimentary (but serviceable!) models. In this chapter, we'll “Level Up” a bit and explore reputation claims in greater detail (and describe a taxonomy of clai… text/html 2009-08-04T05:34:18+00:00 http://buildingreputation.com/doku.php?id=chapter5&rev=1249364058&do=diff Common Reputation Models Introduction Now we're going to start putting our reputation primitives to work. Let's look at some actual reputation models to understand how the claims, inputs & processes described in the last chapter can be combined to track an entity's reputation. text/html 2009-08-04T05:34:39+00:00 http://buildingreputation.com/doku.php?id=chapter6&rev=1249364079&do=diff Planning Your System's Design Asking the Right Questions When planning your reputation system-as with most endeavors in life-you'll get much better answers out of the process if you spend a little time upfront considering the right questions. This is the point where we'll pause to do just that. We'll explore some very simple questions-Why are we doing this? What do we hope to get out of it? How will we know we've succeeded? text/html 2009-08-04T05:35:15+00:00 http://buildingreputation.com/doku.php?id=chapter7&rev=1249364115&do=diff Objects, Inputs, Scope, and Mechanism Moving from Goals to Design Now it's time to get real. We've asked a bunch of pertinent questions, and tried to marry your responses back to our foundational material in Part 1. By now, you should have a pretty good idea of what you hope to accomplish with your system. In this chapter, we're going to start showing you how to accomplish these goals. We'll actually start identifying the components of your reputation system and systematically determine: text/html 2009-08-04T05:35:33+00:00 http://buildingreputation.com/doku.php?id=chapter8&rev=1249364133&do=diff Displaying Reputation Three Questions Okay, so you've designed a reputation model and decided how to collect your inputs. But your work doesn't end there. Far from it. No, now you're faced with a number of decisions about how best to use the reputations that your system is tabulating. Specifically, this chapter and the next will discuss your many options for using reputation to improve the user experience of your site, enrich content quality, and help educate and provide incentive for your use… text/html 2009-08-04T05:35:52+00:00 http://buildingreputation.com/doku.php?id=chapter9&rev=1249364152&do=diff Using Reputation (SUMMARY) Whether your reputations are public, personal (displayed to users) or corporate (hidden from users) on a per-entity basis, you'll get much more leverage from using the reputation to enhance the presentation of your site. These patterns illustrate some of the ways to filter, rank, sort, and make other valuable decisions about your entities and users based on reputation information. text/html 2009-12-01T17:15:40+00:00 http://buildingreputation.com/doku.php?id=chapter_1&rev=1259687740&do=diff Reputation Systems Are Everywhere Reputation systems impact your life every day, even when you don't realize it. You need reputation to get through life efficiently, because reputation helps you make sound judgments in the absence of any better information. Reputation is even more important on the web, which has trillions of pages to sort through-each one competing for your attention. Without reputation systems for things like search rankings, ratings and reviews, and spam filters, the web woul… text/html 2009-12-01T22:53:26+00:00 http://buildingreputation.com/doku.php?id=chapter_10&rev=1259708006&do=diff Case Study: Yahoo! Answers Community Content Moderation This chapter is a real-life case study applying nearly many of the theories and practical advice presented in this book. The lessons learned on this project had a significant impact on our thinking about reputation systems, the power of social media moderation, and the need to publish these results in order to share our findings with the greater web application development community. text/html 2009-11-19T00:33:24+00:00 http://buildingreputation.com/doku.php?id=chapter_2&rev=1258590804&do=diff A (Graphical) Grammar for Reputation The phrase reputation system describes a wide array of practices, technologies, and user interface elements. In this chapter, we'll build a visual “grammar” to describe the attributes, processes, and presentation of reputation systems. We'll be using this grammar throughout subsequent chapters to describe existing reputation systems and define new ones. Furthermore, you should be able to use this grammar as well-both to understand and diagram common reputati… text/html 2009-12-06T13:39:23+00:00 http://buildingreputation.com/doku.php?id=chapter_3&rev=1260106763&do=diff Building Blocks and Reputation Tips By now you should feel fairly conversant in the lingua franca (the graphical grammar presented in ) of reputation systems, and you've had some exposure to their constituent bits and pieces. We've gone over reputation statements, messages, and processes, and you've become familiar with some rudimentary-but-serviceable models. text/html 2009-12-01T22:17:24+00:00 http://buildingreputation.com/doku.php?id=chapter_4&rev=1259705844&do=diff Common Reputation Models Now we're going to start putting our simple reputation building blocks from to work. Let's look at some actual reputation models to understand how the claims, inputs, and processes described in the last chapter can be combined to model a target entity's reputation. text/html 2009-12-01T22:22:07+00:00 http://buildingreputation.com/doku.php?id=chapter_5&rev=1259706127&do=diff Planning Your System's Design Part one of this book: Chapters 1 through 4 were theory-a comprehensive description of the graphical grammar and the tools needed to conceptualize reputation systems. The remaining chapters will put all of that theory into practice. We will describe how to define the requirements for a reputation model, design web interfaces for the gathering of user evaluations, provide patterns for the display and utilization of reputation, and provide advice on implementation, t… text/html 2010-02-19T01:09:33+00:00 http://buildingreputation.com/doku.php?id=chapter_6&rev=1266541773&do=diff Objects, Inputs, Scope, and Mechanism Having answered the three key questions posed in , you should have a pretty good idea of what you want to accomplish with your system. In this chapter, we'll start showing you how to accomplish those goals. We'll start identifying the components of your reputation system, and we'll systematically determine these details: text/html 2009-12-01T22:37:01+00:00 http://buildingreputation.com/doku.php?id=chapter_7&rev=1259707021&do=diff Displaying Reputation In we described how to create a custom reputation model by identifying the objects in you application, selecting appropriate inputs, and developing the processes you'll need to generate your reputations. But your work doesn't end there. Far from it. Now you have decisions to make about how to use the reputations that your system is tabulating. text/html 2009-12-01T22:45:07+00:00 http://buildingreputation.com/doku.php?id=chapter_8&rev=1259707507&do=diff Using Reputation: The Good, The Bad and the Ugly Where explained various patterns for displaying reputation, this chapter will focus on using it improve the application's user experience by ordering and sifting your objects Envision your application's data splayed out across a vast surface, like a jumble of photo negatives spread out on a light table. As you approach this ill-disciplined mess of information, you might be looking for different things at different times. On a Saturday, diver… text/html 2009-12-01T22:49:40+00:00 http://buildingreputation.com/doku.php?id=chapter_9&rev=1259707780&do=diff Application Integration, Testing & Tuning If you've been following the steps provided in through , you know your goals, have a diagram of your reputation model with initial calculations formulated and a handful of screen mock-ups showing how you will gather, display, and otherwise use reputation to increase the value of your application. You have ideas and plans, now it is time to reduce it all to code and to start seeing how it all works together. text/html 2010-03-30T23:06:36+00:00 http://buildingreputation.com/doku.php?id=colophon&rev=1269990396&do=diff Colophon The animal on the cover of Building Web Reputation Systems is a Pionus parrot. The Pionus genus includes eight different species. These medium-size birds are native to Mexico, Central America, and South America, and are characterized by a stocky body, a naked eye ring, and a prominent beak. In addition, they have short, square tails with red coverts (undersides), and as such, have also been known as red-vented parrots.One unique characteristic of the Pionus parrot is its stress respon… text/html 2009-04-24T22:05:21+00:00 http://buildingreputation.com/doku.php?id=metaware&rev=1240610721&do=diff Metaware The Technology Behind the Text This book is being written in DocBook XML, which is the format that O'Reilly likes for cross publishing to paper, the web, and other forms. We're bringing that vision to the wiki as well. All the Chapters are being automatically translated via a scripted pipeline to Dokuwiki formatting and are posted here periodically. text/html 2010-01-30T21:49:58+00:00 http://buildingreputation.com/doku.php?id=preface&rev=1264888198&do=diff Preface What is This Book About? Today's Web is the product of over a billion hands and minds. Around the clock and around the globe, a world full of people are pumping out contributions small and large: full-length features on Vimeo; video shorts on YouTube; comments on Blogger; discussions on Yahoo! Groups; and tagged-and-titled Del.icio.us bookmarks. User-generated content and robust crowd participation have become the hallmarks of Web 2.0. text/html 2009-01-06T16:31:39+00:00 http://buildingreputation.com/doku.php?id=randy&rev=1231259499&do=diff Randy Farmer F. Randall “Randy” Farmer has been creating online community systems for over 30 years, and has co-invented many of the basic structures for both virtual worlds and social software. His firsts include: one of the first multiplayer online games; one of the first message boards; the first virtual world; the first avatars; the first online marketplace; the first user newsfeed/friend feed (in Yahoo! 360°); the first multi-purpose reputation platform and grammar; and many other smaller… text/html 2010-07-07T18:31:58+00:00 http://buildingreputation.com/doku.php?id=reputation_links&rev=1278527518&do=diff Reputation Links Randy's Delicious Links Bryce's Delicious Links text/html 2010-07-07T18:13:35+00:00 http://buildingreputation.com/doku.php?id=sidebar&rev=1278526415&do=diff * Cover * The (un)Book (draft!) * Preface * 1. Reputation Systems Are Everywhere * 2. A (Graphical) Grammar for Reputation * 3. Building Blocks and Reputation Tips * 4. Common Reputation Models * 5. Planning Your System's Design * 6. Objects, Inputs, Scope, and Mechanism * 7. Displaying Reputation * 8. Using Reputation: The Good, The Bad and the Ugly * 9. Application Integration, Testing & Tuning * 10. Case Study: Yahoo! Answers Community Content Mo… text/html 2010-01-30T01:04:33+00:00 http://buildingreputation.com/doku.php?id=start&rev=1264813473&do=diff text/html 2009-08-05T00:50:02+00:00 http://buildingreputation.com/doku.php?id=testsidebar&rev=1249433402&do=diff * Wiki Preface * The (un)Book * Section I: Understanding Reputation Systems -> Reputation Systems Are Everywhere -> A Grammar for Reputation -> Execution environments for reputation (SUMMARY) * Section II: Creating Reputation Models text/html 2010-03-30T22:54:15+00:00 http://buildingreputation.com/doku.php?id=wiki_preface&rev=1269989655&do=diff Companion Wiki * Scale your reputation system to handle an overwhelming inflow of user contributions * Quickly determine the quality of contributions, and why some are more useful than others * Become familiar with different models that help you encourage first-class contributions * Discover tricks of moderation, and how to stamp out the worst contributions in a quick and efficient way * Engage contributors and reward them in a way that gets them to return